Cancel / Change Order

Summary

1. When You May Request a Cancellation

You may request to cancel an order after placing it and before it has been completed for fulfillment or transferred to the shipping carrier.

Because orders may begin processing quickly, cancellation requests should be submitted as soon as possible.

To request cancellation, contact:

support@geadwr.com

Please include:

• Your full name
• Order number
• Email address used for the order
• A clear request to cancel the order

2. Cancellation Requests Are Not Guaranteed

We will make reasonable efforts to cancel an order when the request is received before fulfillment is completed.

However, cancellation cannot be guaranteed if:

• The order has already entered active fulfillment
• The package has already been prepared for shipment
• A shipping label has been finalized and the package has been transferred to the carrier
• The order has already shipped

If cancellation is no longer possible, the customer may request a return after delivery in accordance with our Return & Refund Policy.

3. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after the cut-off time, on weekends, or on recognized public holidays generally begin processing on the next business day.

Because processing may begin shortly after an order is placed, customers should contact us promptly if a cancellation or change is required.

4. Order Processing Time

Orders are normally processed within:

1–2 business days, Monday through Friday

Processing may include:

• Payment verification
• Order review
• Product preparation
• Packaging
• Shipping label creation
• Transfer to the carrier

Once fulfillment has progressed too far, cancellation or modification may no longer be possible.

5. Cancellation Fees

We do not charge a cancellation fee for an order that is successfully canceled before shipment.

Cancellation fee: $0

If an order is successfully canceled after payment has been collected, the applicable refund will be issued to the original payment method.

6. Refunds for Successfully Canceled Orders

If a paid order is successfully canceled before shipment, the applicable amount will be refunded to the original payment method.

We will process the refund as soon as the cancellation is confirmed.

After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

7. Order Changes

You may request changes to an order before fulfillment is completed.

Depending on the order status, we may be able to help with:

• Correcting the recipient name
• Correcting the shipping address
• Updating an apartment, unit, or suite number
• Correcting the city, state, or ZIP code
• Removing an item from an order
• Canceling the entire order

Product substitutions or additions may require cancellation of the original order and placement of a new order, depending on the circumstances.

8. Change Fees

We do not charge a standard fee for an approved order modification.

Order change fee: $0

If the requested change affects the product selection, order value, shipping eligibility, or other order charges, the final amount may need to be adjusted accordingly.

Any applicable adjustment will be communicated before further payment is requested.

9. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error after placing an order, contact:

support@geadwr.com

as soon as possible.

Please provide:

• Order number
• Original shipping address
• Correct shipping address
• Full recipient name

Address changes are subject to order status and cannot be guaranteed once the order has entered fulfillment or shipment.

10. Address Changes After Shipment

Once an order has been transferred to USPS, UPS, or FedEx, we may no longer be able to change the shipping address.

Carrier rules and available delivery-management options may vary.

If your package has already shipped, we recommend reviewing the carrier tracking information for any available delivery options.

Geadwr cannot guarantee that a carrier will approve a redirect or address correction after shipment.

11. Product Changes

If you want to change the handbag ordered, contact us as soon as possible.

We may be able to assist if the original order has not entered fulfillment.

If the change cannot be completed directly, we may need to:

• Cancel the original order, if cancellation is still possible.
• Refund the applicable amount.
• Ask you to place a new order for the preferred product.

Product availability and pricing for a replacement order will be based on the information displayed on geadwr.com at the time the new order is placed.

12. Adding Items to an Existing Order

We may not be able to add additional products to an order after it has been submitted.

If an additional product cannot be added to the existing order, you may place a separate order through geadwr.com.

Any separate order will be subject to the shipping charges and order terms displayed during checkout.

13. Removing Items From an Order

If your order contains multiple items and you want to remove one, contact us as soon as possible.

We may be able to remove an item if fulfillment has not progressed too far.

If the item cannot be removed before shipment, you may return the eligible item after delivery under our Return & Refund Policy.

14. Orders Already Shipped

Once an order has shipped:

• Cancellation is no longer guaranteed
• Product changes are generally no longer possible
• Shipping address changes are generally no longer under our control

If you no longer want the item, you may request a return after delivery.

Eligible products may be returned within 30 days from the date of delivery.

Approved returns include free return shipping, and no restocking or storage fee is charged.

15. Refusing Delivery

We do not recommend refusing delivery as a substitute for requesting a return.

A refused shipment may take additional time to return through the carrier network and may delay processing.

For the clearest and most reliable process, please accept delivery and then contact support@geadwr.com to request an authorized return.

16. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately.

Please provide the relevant order numbers and identify which order you want to keep.

If the duplicate order has not entered fulfillment, we will make reasonable efforts to cancel it.

If it has already shipped, the item may need to be returned after delivery under our Return & Refund Policy.

17. Incorrect Customer Information

Customers are responsible for reviewing order details before checkout.

Please verify:

• Full name
• Email address
• Shipping address
• Billing information
• Product selection
• Quantity
• Order total

If incorrect information is submitted, contact us promptly.

We will make reasonable efforts to correct the information before fulfillment, but changes cannot be guaranteed once processing has advanced.

18. Incorrect Email Address

If the email address entered during checkout is incorrect, contact support@geadwr.com as soon as possible.

Provide:

• Your full name
• Order number, if available
• Incorrect email address
• Correct email address
• Shipping address for verification

We may request reasonable information to verify the order before changing account or order contact details.

19. Orders We Cancel

Geadwr may cancel an order when reasonably necessary, including if:

• The product becomes unavailable
• Payment cannot be verified
• Payment is declined
• The shipping address is invalid
• We cannot fulfill the order
• A material technical or pricing error occurs
• The transaction appears fraudulent or unauthorized

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

20. Pricing or Technical Errors

If a genuine technical error causes materially incorrect product information, pricing, or order information, we may contact the customer before fulfillment.

Where appropriate, we may:

• Correct the error
• Ask the customer whether they want to proceed
• Cancel the affected order
• Issue a refund where payment has already been collected

We will not intentionally change confirmed pricing after purchase without a legitimate reason and appropriate customer communication.

21. Fraud and Unauthorized Orders

If you believe an order was placed without your authorization, contact us immediately at:

support@geadwr.com

We may review transaction and order information to help prevent fraud or unauthorized activity.

We may cancel an order when there is reasonable evidence that the transaction is fraudulent or unauthorized.

22. Return Option After Unsuccessful Cancellation

If we cannot cancel your order because it has already shipped, you may request a return after delivery.

Our standard return terms include:

• 30-day return window from delivery
• Free return shipping for approved returns
• Prepaid return label sent by email
• No restocking fee
• No storage fee
• Refunds processed within 7 business days after an approved return is received and inspected

Please review our Return & Refund Policy for full return conditions.

23. Return Address

Approved returns are directed to:

Geadwr

38 Clayton Rd

East Hartford, CT 06118-2708

United States

Do not send a return without first contacting us and receiving return instructions.

24. Business Days

For purposes of order processing, business days are:

Monday through Friday

Business days exclude:

• Saturdays
• Sundays
• Recognized public holidays

Customer support is available:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

25. Customer Responsibility

Customers should review all order information carefully before completing checkout.

Submitting a correct order helps prevent:

• Processing delays
• Address problems
• Failed deliveries
• Unwanted products
• Duplicate orders

If you identify an issue, contact us promptly so we can determine whether a change is still possible.

26. Consumer Rights

This policy does not limit any mandatory cancellation, refund, or consumer rights available under applicable law.

If applicable law provides rights that are more favorable than a provision in this policy, the mandatory legal requirement will apply.

27. Changes to This Policy

We may update this Order Cancellation & Change Policy to reflect changes in:

• Order processing procedures
• Fulfillment operations
• Customer service practices
• Website functionality
• Applicable legal requirements

Any updated version will be published on geadwr.com with a revised "Last Updated" date.